Technical assistance service
Technical assistance service for providing field services or in-shop services with officially approved technicians.
Characteristics:
- Adapting to service guarantee conditions (SLA)
- Complementing the current network of specialised technicians with a greater degree of flexibility and coverage
- Availability of specialised technicians to cover certain times and areas
- Installations, commissioning, removal or relocation of equipment
- Scheduled interventions: preventative, technical-legal, etc.
- Unscheduled interventions: corrective, low performance, etc.
- Assisting technical requests in compliance with protocol
- Monitoring of devices
- Onsite removals, inspection and modification in the electronics workshop and return to new site
- Laboratory for repairs at component level and replacement of parts or subassemblies: onsite reactive maintenance