Maintenance Engineering Technical Office
We assess our customers in all areas relating to medical technology: service management, control and innovation of processes.
Characteristics:
- Adapting to service guarantee conditions (SLAs)
- Coordination of the service into several support levels
- Controlling technical assistance coverage and capacity and service management
- Controlling costs
- Optimising resources that allow clients to focus on their core business
- Verifying regulatory adaptation and compliance
- Determining best practices
- Report management: incidents attended, quality and productivity indexes, number of calls received, use of voicemail, etc.
- Ensuring the quality of the service and support as well as the compliance with the service level agreements with your customers
- Determining action protocols, equipment inventory, maintenance plans, technicallegal maintenance, risk management, contracts, guarantees and contingency plans
- Assessment on maintenance engineering and adaptation to regulations
- Management of contracts and guarantees
- Process engineering: identification and definition of the electro-medical equipment management processes
- Knowledge management: technical library, training plans for healthcare and technical personnel
- Communication and change management plan in accordance with the procedures