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Maintenance Engineering Technical Office

Oficina técnicaWe assess our customers in all areas relating to medical technology: service management, control and innovation of processes.

Characteristics:

  • Adapting to service guarantee conditions (SLAs)
  • Coordination of the service into several support levels
  • Controlling technical assistance coverage and capacity and service management
  • Controlling costs
  • Optimising resources that allow clients to focus on their core business
  • Verifying regulatory adaptation and compliance
  • Determining best practices
  • Report management: incidents attended, quality and productivity indexes, number of calls received, use of voicemail, etc.
  • Ensuring the quality of the service and support as well as the compliance with the service level agreements with your customers
  • Determining action protocols, equipment inventory, maintenance plans, technicallegal maintenance, risk management, contracts, guarantees and contingency plans
  • Assessment on maintenance engineering and adaptation to regulations
  • Management of contracts and guarantees
  • Process engineering: identification and definition of the electro-medical equipment management processes
  • Knowledge management: technical library, training plans for healthcare and technical personnel
  • Communication and change management plan in accordance with the procedures